1. Microsoft Word Product Activation Failed Fix
2. Microsoft Word Product Activation Failed Fix Minecraft
3. Outlook Product Activation Failed Message
4. Microsoft Word 2013 Product Activation Failed Fix

Note

This article is intended for technical support agents and IT professionals. If you're looking for more information about Windows activation error messages, see Get help with Windows activation errors.

Buy (Buy Office from the Microsoft store) Activate (Enter your Product Key or sign in) I presume this pop-up window appears because of the previous Office 365 demo installation that came with Windows 10. To disable the Office 365 activation pop-up window, we’ll have to delete one registry key. Open Registry Editor from the Run prompt (regedit. How to deal with common Microsoft Office issues such as activation and reinstalling. Please read the following self-help guide. If you still have problems, please bring your computer to our office in Subiaco and we will fix the issues for you for a small fee. The latest versions of Microsoft Office (Office 365 and Office 2019/2016/2013) all need activating by logging into an Office 365 account. This is normally achieved upon installation, however we have noticed that Windows or Office automatic updates can sometimes result in the products being “Disabled” or requiring “Activation”. However, some computer manufacturers may activate the Microsoft software in the factory. Q3: How does product activation work? A3: Product activation checks that the product key has not been used on more personal computers than are permitted by the Microsoft Software License Terms. You can activate your product either over the Internet.

This article provides troubleshooting information to help you respond to error messages that you may receive when you try to use a Multiple Activation Key (MAK) or the Key Management Service (KMS) to perform Volume Activation on one or more Windows-based computers. Look for the error code in the following table, and then select the link to see more information about that error code and how to resolve it.

For more information about volume activation, see Plan for volume activation.

For more information about volume activation for current and recent versions of Windows, see Volume Activation [client].

For more information about volume activation for older versions of Windows, see KB 929712, Volume Activation information for Windows Vista, Windows Server 2008, Windows Server 2008 R2 and Windows 7.

Diagnostic tool

Note

This tool is intended to help fix Windows activation problems on computers that run Enterprise, Professional, or Server edition of Windows.

Microsoft Support and Recovery Assistant (SaRA) simplifies Windows KMS Activation troubleshooting. Download the diagnostic tool from here.

This tool will try to activate Windows. If it returns an activation error code, the tool will display targeted solutions for known error codes.

The following error codes are supported: 0xC004F038, 0xC004F039, 0xC004F041, 0xC004F074, 0xC004C008, 0x8007007b, 0xC004C003, 0x8007232B.

Summary of error codes

Causes and resolutions

0x8004FE21 This computer is not running genuine Windows

Possible cause

This issue can occur for several reasons. The most likely reason is that language packs (MUI) have been installed on computers that are running Windows editions that are not licensed for additional language packs.

Note

This issue is not necessarily an indication of tampering. Some applications can install multi-lingual support even when that edition of Windows is not licensed for those language packs.)

This issue may also occur if Windows has been modified by malware to allow additional features to be installed. This issue may also occur if certain system files are corrupted.

Resolution

To resolve this issue, you must reinstall the operating system.

0x80070005 Access denied

The full text of this error message resembles the following:

Access denied. The requested action requires elevated privileges.

Possible cause

User Account Control (UAC) prohibits activation processes from running in a non-elevated Command Prompt window.

Resolution

Run slmgr.vbs from an elevated command prompt. To do this, on the Start menu, right-click cmd.exe, and then select Run as administrator.

0x8007007b DNS name does not exist

Possible cause

This issue may occur if the KMS client cannot find the KMS SRV resource records in DNS.

Resolution

For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x80070490 The product key you entered didn't work

The full text of this error resembles the following:

The product key that you entered didn't work. Check the product key and try again, or enter a different one.

Possible cause

This issue occurs because the MAK that was entered was not valid, or because of a known issue in Windows Server 2019.

Resolution

To work around this issue and activate the computer, run slmgr -ipk <5x5 key> at an elevated command prompt.

Microsoft Word Product Activation Failed Fix

0x800706BA The RPC server is unavailable

Possible cause

Firewall settings are not configured on the KMS host, or DNS SRV records are stale.

Resolution

On the KMS host, make sure that a firewall exception is enabled for the Key Management Service (TCP port 1688).

Make sure that the DNS SRV records point to a valid KMS host.

Troubleshoot network connections.

For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x8007232A DNS server failure

Possible cause

The system has network or DNS issues.

Resolution

Troubleshoot network and DNS.

0x8007232B DNS name does not exist

Possible cause

The KMS client cannot find KMS server resource records (SRV RRs) in DNS.

Resolution

Verify that a KMS host has been installed and DNS publishing is enabled (default). If DNS is unavailable, point the KMS client to the KMS host by using slmgr.vbs /skms <kms_host_name>.

If you do not have a KMS host, obtain and install an MAK. Then, activate the system.

For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x8007251D No records found for DNS query

Possible cause

The KMS client cannot find KMS SRV records in DNS.

Resolution

Troubleshoot network connections and DNS. For more information about how to troubleshoot such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x80092328 DNS name does not exist

Possible cause

This issue may occur if the KMS client cannot find the KMS SRV resource records in DNS.

Resolution

For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0xC004B100 The activation server determined that the computer could not be activated

Possible cause

The MAK is not supported.

Resolution

To troubleshoot this issue, verify that the MAK that you are using is the MAK that was provided by Microsoft. To verify that the MAK is valid, contact the Microsoft Licensing Activation Centers.

0xC004C001 The activation server determined the specified product key is invalid

Possible cause

The MAK that you entered is not valid.

Resolution

Verify that the key is the MAK that was provided by Microsoft. For additional assistance, contact the Microsoft Licensing Activation Centers.

0xC004C003 The activation server determined the specified product key is blocked

Possible cause

The MAK is blocked on the activation server.

Resolution

To obtain a new MAK, contact the Microsoft Licensing Activation Centers. After you obtain the new MAK, try installing and activating Windows again.

0xC004C008 The activation server determined that the specified product key could not be used

Possible cause

The KMS key has exceeded its activation limit. A KMS host key can be activated up to 10 times on up to six different computers.

Resolution

If you require additional activations, contact the Microsoft Licensing Activation Centers.

0xC004C020 The activation server reported that the Multiple Activation Key has exceeded its limit

Possible cause

The MAK has exceeded its activation limit. By design, MAKs can be activated a limited number of times.

Resolution

If you require additional activations, contact the Microsoft Licensing Activation Centers.

0xC004C021 The activation server reported that the Multiple Activation Key extension limit has been exceeded

Possible cause

The MAK has exceeded its activation limit. By design, MAKs activate a limited number of times.

Resolution

If you need additional activations, contact the Microsoft Licensing Activation Centers.

0xC004F009 The Software Protection Service reported that the grace period expired

Possible cause

The grace period expired before the system was activated. Now, the system is in the Notifications state.

Resolution

For assistance, contact the Microsoft Licensing Activation Centers.

0xC004F00F The Software Licensing Server reported that the hardware ID binding is beyond level of tolerance

Possible cause

The hardware has changed or the drivers were updated on the system.

Resolution

If you are using MAK activation, use either online or phone activation to reactivate the system during the OOT grace period.

If you are using KMS activation, restart Windows or run slmgr.vbs /ato.

0xC004F014 The Software Protection Service reported that the product key is not available

Possible cause

No product keys are installed on the system.

Resolution

If you are using MAK activation, install a MAK product key.

If you are using KMS activation, check the Pid.txt file (located on the installation media in the sources folder) for a KMS Setup key. Install the key.

0xC004F02C The Software Protection Service reported that the format for the offline activation data is incorrect

Possible cause

The system has detected that the data entered during phone activation is not valid.

Resolution

Verify that the CID is entered correctly.

0xC004F035 Invalid Volume License Key

The full text of this error message resembles the following:

Error: Invalid Volume License Key. In order to activate, you need to change your product key to a valid Multiple Activation Key (MAK) or Retail key. You must have a qualifying operating system license AND a Volume license Windows 7 upgrade license, or a full license for Windows 7 from a retail source. ANY OTHER INSTALLATION OF THIS SOFTWARE IS IN VIOLATION OF YOUR AGREEMENT AND APPLICABLE COPYRIGHT LAW.

The error text is correct, but is ambiguous. This error indicates that the computer is missing a Windows marker in its BIOS that identifies it as an OEM system that is running a qualifying edition of Windows. This information is required for KMS client activation. The more specific meaning of this code is 'Error: Invalid Volume License Key'

Possible cause

Windows 7 Volume editions are licensed only for upgrade. Microsoft does not support installing a Volume operating system on a computer that does not have a qualifying operating system installed.

Resolution

In order to activate, you need to do one of the following:

• Change your product key to a valid Multiple Activation Key (MAK) or Retail key. You must have a qualifying operating system license AND a Volume license Windows 7 upgrade license, or a full license for Windows 7 from a retail source.

  Note

  If you receive error 0x80072ee2 when you attempt to activate, use the phone activation method that follows instead.

• Activate by phone by following these steps:
  1. Run slmgr /dti and then record the value of the Installation ID.
  2. Contact the Microsoft Licensing Activation Centers and provide the Installation ID in order to receive a Confirmation ID.
  3. To activate by using the Confirmation ID, run slmgr /atp <Confirmation ID>.

0xC004F038 The count reported by your Key Management Service (KMS) is insufficient

The full text of this error message resembles the following:

The Software Protection Service reported that the computer could not be activated. The count reported by your Key Management Service (KMS) is insufficient. Please contact your system administrator.

Possible cause

The count on the KMS host is not high enough. For Windows Server, the KMS count must be greater than or equal to 5. For Windows (client), the KMS count must be greater than or equal to 25.

Resolution

Before you can use KMS to activate Windows, you must have more computers in the KMS pool. To obtain the current count on the KMS host, run Slmgr.vbs /dli.

0xC004F039 The Key Management Service (KMS) is not enabled

The full text of this error message resembles the following:

The Software Protection Service reported that the computer could not be activated. The Key Management Service (KMS) is not enabled.

Possible cause

KMS did not respond to the KMS request.

Resolution

Troubleshoot the network connection between the KMS host and the client. Make sure that TCP port 1688 (default) is not blocked by a firewall or is otherwise filtered.

0xC004F041 The Software Protection Service determined that the Key Management Server (KMS) is not activated

The full text of this error message resembles the following:

The Software Protection Service determined that the Key Management Server (KMS) is not activated. KMS needs to be activated.

Possible cause

The KMS host is not activated.

Resolution

Activate the KMS host by using either online or telephone activation.

0xC004F042 The Software Protection Service determined that the specified Key Management Service (KMS) cannot be used

Microsoft Word Product Activation Failed Fix Minecraft

Possible cause

This error occurs if the KMS client contacted a KMS host that could not activate the client software. This can be common in mixed environments that contain application-specific and operating system-specific KMS hosts, for example.

Resolution

Make sure that if you use specific KMS hosts to activate specific applications or operating systems, the KMS clients connect to the correct hosts.

0xC004F050 The Software Protection Service reported that the product key is invalid

Possible cause

This can be caused by a typo in the KMS key or by typing in a Beta key on a Released version of the operating system.

Resolution

Install the appropriate KMS key on the corresponding version of Windows. Check the spelling. If the key is being copied and pasted, make sure that em-dashes were not substituted for the hyphens in the key.

0xC004F051 The Software Protection Service reported that the product key is blocked

Possible cause

The activation server determined that Microsoft has blocked the product key.

Resolution

Obtain a new MAK or KMS key, install it on the system, and activate.

0xC004F064 The Software Protection Service reported that the non-genuine grace period expired

Possible cause

Windows Activation Tools (WAT) has determined that the system is not genuine.

Resolution

For assistance, contact the Microsoft Licensing Activation Centers.

0xC004F065 The Software Protection Service reported that the application is running within the valid non-genuine period

Possible cause

Windows Activation Tools has determined that the system is not genuine. The system will continue to run during the Non-Genuine grace period.

Resolution

Obtain and install a genuine product key, and activate the system during the grace period. Otherwise, the system will go into the Notifications state at the end of the grace period.

0xC004F06C The request timestamp is invalid

The full text of this error message resembles the following:

The Software Protection Service reported that the computer could not be activated. The Key Management Service (KMS) determined that the request timestamp is invalid.

Possible cause

The system time on the client computer is too different from the time on the KMS host. Time sync is important to system and network security for a variety of reasons.

Resolution

Fix this issue by changing the system time on the client to sync with the KMS host. We recommend that you use a Network Time Protocol (NTP) time source or Active Directory Domain Services for time synchronization. This issue uses UTP time and does not depend on Time Zone selection.

0xC004F074 No Key Management Service (KMS) could be contacted

The full text of this error message resembles the following:

The Software Protection Service reported that the computer could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional information.

Possible cause

All of the KMS host systems returned an error.

Resolution

In the Application Event Log, identify each event that has Event ID 12288 and is associated with the activation attempt. Troubleshoot the errors from these events.

For more information about troubleshooting DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Introduction

This article contains some of the most frequently asked questions about the Microsoft Office Activation Wizard.This article only pertains to Retail versions of Office 2010 suite or program.

Note Activation is now required for Office 2010 Volume License suites and programs. For further information on Volume License activation in Office, see Volume activation of Office 2013.

Microsoft Office 2010 and the Microsoft 2007 Office system include an Activation Wizard. To fully use a retail version of an Office 2010 suite or program or an 2007 Office system suite or program, you must activate it. If you do not activate the product after you install it, the Office 2010 programs and the 2007 Office system programs can be started only in reduced-functionality mode. In reduced-functionality mode, Office 2010 programs and 2007 Office system programs function more like viewers. In other words, you cannot save changes to documents or create new documents. Additional functionality may be reduced. No existing Office 2010 files or 2007 Office system files are damaged when a product runs in reduced-functionality mode.

More Information

Q1: What is product activation?

A1: Microsoft asks that you activate your product to make sure that your installation is performed with a genuine Microsoft product. Product activation is an anti-piracy technology that is designed to make sure that the product is legitimately licensed. When you activate a product, no personal information is sent to Microsoft.

Q2: Who must activate their retail copy of an Office 2010 suite or program?

A2: Product activation is required for all licenses that are purchased through retail distribution. If you purchased a new computer from a computer manufacturer, you may have to activate the Microsoft software that is installed on the computer. However, some computer manufacturers may activate the Microsoft software in the factory.

Q3: How does product activation work?

A3: Product activation checks that the product key has not been used on more personal computers than are permitted by the Microsoft Software License Terms. You can activate your product either over the Internet or by telephone. If you activate a product by telephone, you provide an installation ID code. In return, you receive a confirmation ID number. A Microsoft customer service representative activates the product by telephone. This process takes several minutes. If you want to activate your product over the Internet, the process is performed automatically. The only information that you must provide is the name of your country and your region.

Note If you are activating the Product Trial Program version, you can activate the product only over the Internet.

Q4: How do I activate my product?

A4: You can access the Office 2010 Activation Wizard in two ways:

• The Office 2010 Activation Wizard appears when you start an Office program that has not been activated.
• On the File menu, click Help, and look for the section under the Microsoft Office logo. If 'Product is not activated' text appears, click Change.

You can access the 2007 Office system Activation Wizard in two ways:

• The 2007 Office system Activation Wizard appears when you start an Office program that has not been activated.
• Click the Microsoft Office Button, click Program_Name Options, clickResources, and then click Activate.

Q5: What happens during product activation?

A5: During product activation, the Office Activation Wizard creates a hardware identification that represents the configuration of your computer at the time of activation. This hardware identification is not unique. It does not include any personal information, any information about software or data that may reside on your computer, or any information about the specific make or model of your computer. The hardware identification identifies only the computer. Additionally, the computer identification is used only for activation.

During product activation, you may also provide your personal contact information if you want to register the product with Microsoft.

The Office Activation Wizard can detect and tolerate changes to the configuration of your computer. Minor hardware upgrades do not require reactivation, but if you make major changes to the computer over time, you may have to reactivate the product.

Q6: How does product activation protect customer privacy?

A6: Microsoft highly values respecting and protecting customers' private information. If you do not register the product, none of the information that is collected during product activation will be used to personally identify you.

To view the Microsoft privacy policy, use one of the following methods.

Office 2010 programs

1. Start the Office 2010 program.

2. On the File menu, click Help.

3. Under the Tools for Working with Office heading, click Options.

4. In the navigation pane, click Trust Center.

5. Click the 'Show the Microsoft programprivacy statement' link.

In Access 2007, Excel 2007, PowerPoint 2007, and Word 2007

Outlook Product Activation Failed Message

1. Start the 2007 Office system program.

2. Click the Microsoft Office Button, and then click Program_Name Options.

3. Click Trust Center in the navigation pane, and then click one of the following:

   • Show the Microsoft Application privacy statement
   • Microsoft Office Online privacy statement

All other 2007 Office system programs

1. Start the 2007 Office system program.

2. On the Tools menu, click Trust Center.

3. Click Privacy Options in the navigation pane, and then click Read our privacy statement.

Q7: Is product activation the same as registration?

A7: No. Product activation differs from product registration. You can voluntarily register your product by providing your name and contact information during product activation. Register the product if you want to receive future communications about product updates, service releases, and special offers.

Q8: How do I know whether my product is activated?

A8: The Office Activation Wizard does not run if you already activated your product. If the product was already activated, you receive the following message when you run the Office Activation Wizard: The product has already been activated.

In Office 2010, you can check the activation status by clicking Help on the File menu. On the right side of the dialog box, under the Microsoft Office logo,you see a message that says 'Product activated' or 'Product requires activation.'

Q9: Does the product stop working if I do not activate it?

A9: No. When the full functionality of the program and the number of program starts are exhausted, the product runs in reduced-functionality mode.

Q10: What is reduced-functionality mode?

A10: In reduced-functionality mode, programs function similarly to viewers. When a program runs in reduced-functionality mode, many commands are unavailable (dimmed). Therefore, you cannot access those functionalities. Some limitations of reduced-functionality mode include the following:

• You cannot create new documents.
• You can view existing documents, but you cannot edit them.
• You can print documents, but you cannot save them.
  No existing Office files are damaged. Additionally, you can easily stop Office from running in reduced-functionality mode. To do this, follow the instructions on the screens that appear.

Q11: How do I update information that relates to product activation?

A11: To make sure that the information that you provide to Microsoft in the Office Activation Wizard is correct, you can contact Microsoft any time to review and update the information. In some Office products, you can use the Office Activation Wizard to update your information over the Internet or by telephone. If these options are unavailable to you, you can update or change any information that you provided. To do this, send your product ID and a description of the changes that you want made to the following address:

Microsoft

Attn: Microsoft Product Activation

One Microsoft Way

Redmond, Washington 98052-6399

Microsoft Word 2013 Product Activation Failed Fix

Microsoft will update your information to reflect any changes that you want made. You must provide your product ID so that Microsoft can accurately identify your activation record.

Note To find the product ID, click About Program_Name on the Help menu in an Office program. In Access 2007, Excel 2007, PowerPoint 2007, and Word 2007, follow these steps:

1. Click the Office Button, and then click the Program_Name Options button.

2. Click the Resources option in the navigation pane, and then click the About button beside the about Microsoft Office Program_Name 2007 label.

Q12: Why do I receive notifications to activate my product?

A12: If you do not activate an Office product, you receive a reminder to activate your product every time that you start the program.

The reminder helps make sure that you are aware that license activation is required and that you can complete the product activation process before the program enters reduced-functionality mode.

Q13: Is there more than one kind of product license?

A13: Yes, the following license types are available:

• Perpetual
• Subscription
• Product Trial Program

Q14: What is a perpetual license?

A14: A perpetual license lets you use the 2007 Office system programs and the Office 2010 programs as long as you own the product.

Q15: What is a subscription license?

A15: A subscription license lets you use the 2007 Office system programs and Office 2010 programs for a determined time.

Q16: What is a Product Trial Program license?

A16: A Product Trial Program license lets you use the 2007 Office system and Office 2010 on a trial basis for one month.

Q17: How many times can I skip activation?

A17: For Product Trial Program license products, the Office programs run in reduced-functionality mode the first time that the programs start. For perpetual license products, you can skip product activation 25 times. If you do not activate the product in the allocated number of program starts, the 2007 Office system programs and the Office 2010 programs start to run in reduced-functionality mode.

Q18: How many installations can be performed with one license agreement? Can I install the product on my portable computer and on my desktop computer? How many times can I reinstall the product and still be able to activate it?

A18: The goal of product activation is to reduce a form of piracy known as 'casual copying' or 'softlifting.' Casual copying is a form of piracy that is characterized by the sharing of software between people in a way that infringes on the Microsoft Software License Terms. For example, Windows XP is primarily licensed for use on a single computer and cannot be installed on other computers without buying additional licenses. If someone were to obtain a copy of Windows XP and load it on his or her computer, and then share it with a second person who loaded it on his or her computer, they would be guilty of casual copying.

Most licenses allow for software to be re-installed and activated on the same computer an unlimited number of times. To make sure that you are using your license correctly, please see your Microsoft Software License Terms or product use rights for more information on a specific product.

References

For more information about Office Activation, visit the following Microsoft website: